Keeping You Safe While Meeting The Needs Of Your Pet
Our Response To COVID-19
Proactively Working to Protect Our Community
Dear Clients/ Friends of City Pets Animal Clinic,
In this rapidly evolving situation, our priority is to make every effort to prevent the spread of the COVID-19 Virus to our staff and clients. We are open, however patient care is being coordinated through telemedicine (phone or video) and product purchases are to be arranged prior to pick up. This will allow us to limit entry into the clinic to staff-only.
If you have a concern about your pet’s health, require a prescription refill or need to purchase any of our products, please call (250-370-1950) or email the clinic (email@example.com), and we will get back to you as soon as possible. Appointments will be set up and the method of communication will be decided upon depending on your preferences. Payments can be made over the phone with a credit card for telemedicine consultations and/or product purchases.
Please note that you can also purchase any products or prescriptions thorough our on-line webstore by following the link on our website, citypetsclinic.com/webstore or by going to mywebstore.ca/citypets.
If your pet does require urgent medical care, please contact the 24 hour emergency hospital, the Central Victoria Veterinary Hospital, at 250-475-2495. Life threatening conditions will be prioritized. If you are unsure please call us or CVVH to discuss.
For telemedicine appointments we ask that you provide a detailed history of your concern via email prior to the appointment time. You may attach a photo or video that provides additional information. Live video chat is also an option. Please let us know what you have available (eg. FaceTime, Skype etc). Any medications or products that may be required after the assessment can be picked up at the clinic or ordered on-line. Please let us know if you will require delivery of products.
Please note we are disinfecting all products upon delivery to the clinic, as well as disinfecting every surface after each use (computer keyboards, phones, counter tops, products etc.) We are practicing social distancing by reducing the number of staff at the clinic and limiting any interaction to no closer than 6 ft of others.
When you are arriving at the clinic to pick up your purchases, please remain in your car and call us (250-370-1950) from your cell phone to advise us of your arrival. We will bring it to the door promptly for you. Please give staff the minimum 6ft distance.
We really appreciate your understanding as we navigate the best way to look after your wonderful pet family members, while at the same time taking all precautions to prevent transmission of COVID-19. If you have any questions at any time, please do not hesitate to call or email us.
Dr. Kelli and the City Pets Team
BC Centre for Disease Control
Canadian Veterinary Medical Association
World Health Organization
COVID 19 – Updates
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